CooQu India Order

Cancellation & Refund Policy

Managing Your Orders: Cancellations and Refunds

Submission Restrictions: Once you submit an Order, it cannot be cancelled or amended, except as required by Indian Consumer Law.
Seller's Discretion: The Seller and/or CooQu India reserve the right to accept or reject your Order or any part of it for any reason. This includes, but is not limited to, the unavailability of Goods, limitations on quantities available for purchase, inaccuracies or errors in Goods or pricing information, suspected fraud, or errors in your Order.
Notification: If your Order or part of it is rejected, we will notify you through the Platform and may suggest an alternative product, remove an item from your Order, or provide a refund for the purchase price where applicable. CooQu India and the Seller are not liable for any loss or damage arising from such actions.
Custom Orders: Refunds or cancellations cannot be made to Custom Orders once they have been placed, due to the nature of these Goods which are not suitable for return or may spoil quickly.

Amendments and Cancellation: You may cancel or amend your Recurring Order at any time, at least 3 days prior to your next scheduled delivery, via the Platform. If you cancel your Recurring Order, your benefits will continue until the end of your Order Period, but the Recurring Order will not be renewed after that term expires.
Except in accordance with Indian Consumer Law or if we cancel your Recurring Order subscription without cause, you will not be entitled to a prorated refund of any portion of the fees paid for the Order Period.

Non-cancellation Clause: Orders for Experience Services cannot be cancelled or amended once they have been submitted, except as required by Indian Consumer Law.
Restrictions and Risks: Ensure you review and accept any restrictions (such as minimum age, health, COVID-19 restrictions, weather, etc.) prior to placing an Order. If you are later required to cancel due to these restrictions, you may be liable for any charges by the Seller or may forfeit the Experience Service altogether.

Full Payment Requirement: Full payment for Goods is required at the time of placing your Order, including the purchase price plus any delivery fees and applicable duties and taxes. Payments are processed at the end of the checkout process, unless specified otherwise. We will not accept any Orders that have not been paid in full.
Third-Party Payment Gateways: Payments may be processed through third-party payment gateways. You must comply with their terms and conditions. We are not liable for any payment issues through these gateways. Payments made by you are final and non-refundable, unless otherwise determined by CooQu India or as required by Indian Consumer Law.
Entitlement to Refunds: You may be entitled to a refund for a 'major failure' of the Goods or Services or alternative remedies for a 'minor failure'. Nothing in these Terms purports to limit, restrict, or exclude rights available to you under Indian Consumer Law that cannot be limited, restricted, or excluded under Indian Consumer Law.
Fraudulent Payments: Any attempt to pay for an Order through fraudulent or unlawful means will result in cancellation of the Order. If your payment is unsuccessful or suspected to be fraudulent, we may cancel the Order.

Rights to Cancel: CooQu India may cancel all or any part of an Order or suspend/terminate the supply of Goods if you breach any obligation under these Terms. This includes payment obligations.
Order Processing: If an Order is cancelled during processing, CooQu India or the Seller may either complete the delivery or issue a refund at their discretion.
Liability Limitation: To the maximum extent permitted by law, CooQu India will not be liable for any further loss or damage you suffer due to the cancellation, suspension, cessation, or termination of an Order.

For any queries regarding cancellations or refunds, please contact our customer service team through an email admin@cooqu.co.in